Adrenalin production support & maintenance function is head quartered at our corporate office in India with a strong individual
and partner presence across India, Philippines, Singapore, Malaysia, Dubai and Africa, either directly or through implementation/support partners. For general support on the product, the support will be covered from central support desk.
Issue Recording & Acknowledgement
As regards to the support for the application, Adrenalin normally operates its dedicated helpdesk 24 x 7 covering time zones of Singapore / Hong Kong Time, India, Dubai, Africa, Europe & US.
This helpdesk will be monitoring the support requests that are coming in from the customers.
- As regards to seeking the help or support, Adrenalin will give access to its support portal. This support link will take the user to a user interface where the issue can be logged. Support desk and the relevant stakeholders (if any) will be notified by email once an issue / query have been reported.
- The support desk will initiate the necessary actions as soon the notification is received and the user will be updated on the current status. Current status of a reported issue can be looked at by visiting the portal or via email notification.
- The user can also call Adrenalin Support Desk (during the prescribed hours) in designated numbers; convey the issue to our support staff who in turn will take forward the issue to a resolution.
- Our standard support process has the response times based on the criticality of issues.